Privacy Policy

Last updated: 3 October 2024

Moose is committed to safeguarding your privacy online. Moose is made up of different legal entities, including Moose Toys Ltd (UK registered company number 01606138), Moose Enterprise Pty Ltd, Moose Creative Pty Ltd, Moose Creative Management Pty Ltd, Moose Enterprise (INT) Pty Ltd, Moose Toys Pty Ltd, Moose Toys LLC and MTCAN Ltd. This privacy policy is issued on behalf of the Moose Group so when we mention Moose, “we”, “our” or “us” in this policy we are referring to the relevant company in the Moose Group responsible for processing your data. We will let you know which entity will be the controller of your data when you purchase a product or service with us. Moose Toys Ltd is the data controller and is responsible for this website.

It is very important to us that you should be able to use and enjoy this website without having to worry about your privacy in any way. Please read the whole of this policy to understand how personal information will be treated as well as any privacy rights you may have. This policy may change from time to time, so please check back regularly. All changes will be posted on our website. The last updated date will be changed at the start of the amendment of the policy.

Privacy Policy

This Privacy Policy (“Privacy Policy”) describes the personal information that may be collected by us, what we use your personal information for, when we might disclose your personal information, the choices you can make about your personal information and how we handle your information.

This Privacy Policy applies to all circumstances where you use our services or products, or visit our websites (including all interactive features, applications or downloads available through these websites) and apps operated by Moose which link to this Privacy Policy, whether via personal computers, mobile devices, or other technology (“Device”) (collectively “Website”). By using the Website, you acknowledge that you’ve read and understood this Privacy Policy.

Contact details

If you want to request more information about our privacy policy or information regarding data protection you should contact us by email at [email protected], or by post using the details provided below.

For United Kingdom (“UK”) and European Economic Area (“EEA”) Residents

For the purpose of the data protection laws, the data controller is Moose Toys Ltd, a private limited company registered in England and Wales under number 01606138. If you want to request more information about our privacy policy or information regarding data protection you should contact us by email at [email protected], or by post using the details provided below.

F.A.O: Data Protection Manager
Moose Toys Ltd
Unit 3, Hurling Way St Columb Major Business Park Trekenning St Columb Major Cornwall, TR9 6SX United Kingdom

You have the right to complain about the processing of your personal data. Please contact us using the details provided above if you are unhappy with how we are collecting or using your personal data. If you are still unsatisfied you have the right to complain to the Information Commissioner’s Office (for UK residents) or the relevant national Data Protection Authority for residents of EEA countries (a list is available here: https://edpb.europa.eu/about-edpb/board/members_en).

For Australian Residents

F.A.O: Data Protection Manager
29 Grange Road, Cheltenham, Victoria, 3192, Australia

If you would like to make a complaint about the way we process your personal data you can contact the Office of the Australian Information Commissioner (OAIC).

For U.S. Residents

F.A.O: Data Protection Manager
29 Grange Road, Cheltenham Victoria, 3192, Australia

Collection of Personal Information

Personal information or personal data is information about an individual. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, billing address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data, such as statistical data, for any purpose. For example, we may aggregate Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we collect data

We may collect personal information about you when you:

fill in an application form
interact with us over the telephone or through any Device
purchase a product
e-mail us
submit your personal details through the Website
create an account with us
ask us to contact you after visiting the Website
contact us, give us feedback or agree to complete an on-line survey

We may also collect personal information about you indirectly, through some publicly available sources, or through social media sites, like Facebook, Twitter, Google and others.

Information collected automatically

As you interact with our Website, we will automatically collect Technical Data about your Device, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see the “Digital Advertising & Analytics” section of this Privacy Policy below and our cookie policy for further details.

We also use cookies (see below) and other internet technologies to manage the Website and certain online products and services.

This information is used by Moose for aggregated statistical analyses or systems administration purposes.

Cookies

When you interact with us on the internet, our system automatically sends you a ‘cookie’. A cookie is a small amount of information sent from a web server to your Device that enables your Device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier. We also use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

You may disable cookies using your browser’s preferences, but some features of the Website may not function if you do so. See the “Digital Advertising & Analytics” section of this Privacy Policy to learn more about the use of this information and the choices available to you.

Using Personal Information

We will collect, hold, use and disclose personal information for the purposes of providing or offering goods and services to you, for any purposes that you may reasonably expect, for any other purpose authorised by law, or for any other purposes with your consent or as otherwise disclosed at the time of collection.

We will use personal information for any lawful purpose, including to:

perform a contract we are about to enter into or have entered into with you;
comply with a legal obligation;
administer competitions, sweepstakes, and contests;
provide you with news, promotions, and information about products and services that may be of interest to you;
provide, deliver, source, administer, and improve our products and services;
provide marketing offers through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information;
communicate with you such as responding to queries and complaints;
provide you with functionality on the Website, and customising and improving your online experience with us;
personalise your experience with our products and services, for example, via connectivity with social media services;
send you marketing and promotional material that we believe you may be interested in; or
seek your feedback for market research purposes.

Your personal information may also be used and disclosed to protect our rights or property and that of our users and, where appropriate, to comply with legal processes, which may include disclosures to law enforcement, regulatory or government agencies.

Direct marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. From time to time we may use the personal information we collect from you to identify particular products and services which we believe may be of interest to you (we call this marketing). We may then contact you, with your consent as required by law, to let you know about these products and services and how they may benefit you. Every directly addressed marketing contact sent or made by Moose will include a means by which you may unsubscribe (or opt out) of receiving further marketing information. You may at any time request that we, or third parties, stop sending you emails or other communications. You can do this by contacting us at any time, or by following the opt-out links on any marketing message sent to you. Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/services purchase, warranty registration, product/service experience or other transaction.

For UK and EEA Residents

We will always obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

For Canadian Residents

We may send you marketing communications by e-mail, text message or other electronic means unless you did not opt-in when required or have opted-out from receiving further messages. You may at any time opt out of the use of your personal information for marketing purposes by contacting our Data Protection Manager at [email protected].

Entrants in Competitions, Contests and Sweepstakes

We may offer competitions, sweepstakes and contests through the Website that may require registration. If you choose to enter a competition, sweepstake or contest, we may disclose personal information to third parties or the public in connection with the administration of such competition, contest or sweepstake, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the official rules, such as on a winners’ list.

Suppliers

We collect information from suppliers that is directly related to the products and services Moose and its customers purchase and provide. This information may contain personal information such as the name and contact details of the contact people at each supplier. Generally, we will collect personal information directly from the contact person but some information may be provided by third parties.

We use information from suppliers in the following ways to:

provide you with news and information about our products and services;

to be supplied with products or services;
communicate including responding to queries and complaints;
maintain quality control and product safety; or
produce innovative products.

Disclosure to third parties

We may disclose personal information with other third parties, including with:

our related companies;
our service providers, including IT service providers, advertising, analytics and cloud hosting services major delivery companies, mail houses and third party fulfilment contractors;
with third parties, including Advertising Partners as described in the “Digital Advertising & Analytics” section of this privacy policy;
any affiliates or joint venture partners that we may have in the future;
our professional advisors including our accountants, auditors and lawyers;
payment processors, storefronts, and financial institutions;
government agencies and law enforcement pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity; or
your consent or as otherwise disclosed at the time of collection or sharing

We do not share phone numbers, text messaging originator opt-in data, or consents with third parties, provided that we may share such information with our vendors, consultants, and other service providers who will use such information only to carry out work on our behalf.

If you wish to know more about our sharing, you can contact us at. [email protected].

Please be aware that the personal information we collect may be transferred to and maintained on servers and databases located outside your jurisdiction, including where:

we use service providers, cloud computing solutions or data storage located in other jurisdictions;
our partners are located in other jurisdictions;
we, or our related bodies corporate, have offices in other jurisdictions;
we need to comply with foreign legal or regulatory requirements; or
an international payment has been made.

Your personal information may be stored or processed outside of the EEA or UK. These countries may not have the same data protection laws as the EEA or UK. If we transfer your information outside of the EEA or UK, we will take appropriate steps to ensure that your information is adequately protected.

For personal information collected on Moose’s Clipology website at https://app.playclipology.com/userAuthentication/login?next=/, Moose may share your information with Lionsgate, which will use such information in accordance with its own independent privacy policy, located at https://www.lionsgate.com/legal/privacy-policy.

Digital Advertising & Analytics

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Website and other sites or apps over time, including information about relationships among different browsers and devices. This type of advertising is known as interest-based advertising.

You may visit the DAA Webchoices tool at www.aboutads.info to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program.

If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA Webchoices tool. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests.

We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the Website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

EEA and UK Privacy Rights

This section applies to residents of the EEA and the UK.

We may collect and process personal data about you where the laws of your jurisdiction permit it. We may rely on the following legal bases to process personal information about you:

Contract: It is necessary to process personal data about you to perform a contract with you or because you have requested we do something before creating a contract with you that requires we process personal data. For example, we process your name and payment information to provide the products your request.
Legitimate Interest: There is a commercial or business interest that is important to us or others which we’ve balanced against your privacy rights. For example, we may process device information and IP address to ensure the security of our network and Website.
Consent: We have asked for your permission to use personal data.
Legal Obligation: It is necessary to use personal data about you so that we can fulfil our legal and regulatory obligations. For example, some recordkeeping laws require we collect and retain certain information.

EEA and UK residents have the following rights with respect to their personal data, subject to certain exceptions:

Access: You have a right to request access your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you.
Rectification: You have the right to request we correct or update personal data we maintain about you. We will correct or update your data provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
Erasure: This is also known as the request to be forgotten. You have the right to request erasure of personal data about you under specific circumstances. A request for your personal data to be deleted should be submitted in writing to the contact details provided in this policy.
Restrict processing: You have the right to ‘block’ or suppress the processing by us of your personal data under certain circumstances.
Portability: You have the right to obtain and reuse your personal data that you have provided to us.
Object: You have the right to object to us processing your data in relation to direct marketing and or profiling.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section of this Privacy Policy. Please note that you may need to provide additional information to allow us to verify your identity if you wish to invoke any of your rights as provided by applicable data protection laws and as summarised above.

U.S. Privacy Rights

California, Colorado, Connecticut, Montana, Oregon, Utah, Texas, and Virginia residents have certain rights under state privacy laws with respect to personal information we collect. If you are a resident of such states, this section of the privacy policy contains disclosures required by law and information regarding rights that may be available to you.

Personal Information We Collect and Disclose. In the preceding 12 months, Moose collected and disclosed the following categories of personal information:

personal and online identifiers (such as name, email address, or unique online identifiers);

recordkeeping information (such as bank account number, credit card number, debit card number, or any other financial information);
commercial or transactions information (such as records of products or services purchased, obtained, or considered);
internet or other electronic network activity information (such as browsing history, search history, or interactions with a website or email);
geolocation information (such as IP address);
professional or employment-related information;
inferences drawn from the above information about your predicted characteristics and preferences; and
other information about you that is linked to the personal information above.

We share personal information for cross-context behavioral advertising or targeted advertising purposes on certain of our websites but do not otherwise engage in “sales” of personal information as defined by state laws. Additionally, we do not knowingly sell or share personal information of individuals under 16.

Categories of Sources. We collect personal information from the following categories of sources:

You;
Our affiliates and joint venture partners;
Our business partners;
Our service providers, including analytics providers;
Advertising companies and networks; and
Social networking companies.

Our Purposes for Processing Personal Information. We use and disclose the personal information we collect for our commercial and business purposes, as further described above in the “Using Personal Information” section of this privacy policy.

We may use and share aggregated and deidentified information to the extent permitted by applicable law. When we use deidentified information, we maintain and use the information in deidentified form and do not attempt to reidentify it, except to check whether our deidentification processes satisfy the requirements of applicable law.

Recipients of Personal Information. We disclose the categories of personal information designated above to the categories of third parties listed above in the “Disclosures to Third Parties” section of this privacy policy for commercial and business purposes.

We share for a cross-context behavioral advertising purpose the categories of personal information designated above with advertising companies and networks and social networking companies.

Your Rights. Residents of certain states have rights with respect to the personal information collected by us. You may be able exercise the following rights regarding personal information, subject to certain exceptions and limitations:

The right to confirm whether we are processing personal information about you.
The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you; the categories of sources from which we collected personal information about you; our purposes for collecting or selling personal information about you; the categories of personal information about you that we have sold or disclosed for a business purpose; and the categories of third parties to whom we have sold or disclosed personal information.
Depending on your state, the right to receive a portable and readily usable copy of the personal information we have collected about you, to the extent feasible.
The right to correct inaccuracies in the personal information we have collected about you.
The right to request that we delete the personal information we have collected about you.
The right to opt out of (i) the sharing of personal information for targeted advertising; (ii) the sale of personal information; or (iii) profiling for decisions that have significant effects. Please note that if you opt out of certain practices, we may be unable to provide you with some services.
The right not to receive discriminatory treatment for the exercise of the above privacy rights.

To exercise any of the above rights, please reach out via our Contact page.

Additionally, for Colorado, Connecticut, Montana, Oregon, Texas, and Virginia residents, if you have submitted a request that you believe we have not fulfilled, you may contact us to appeal our decision by submitting a request online.

Further, Oregon residents may exercise the right to obtain a list of the nonaffiliated third parties (other than our processors) to which we have disclosed personal information, in the manner set forth above.

Verification Process and Required Information. Note that we may need to request additional information from you to verify your identity or understand the scope of your request. You will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, your name and phone number.

Authorized Agent. California residents may also designate an authorized agent to make requests on their behalf by designating such an agent in writing or through a power of attorney. We will require the agent to provide us with proof that you have authorized the agent to make requests on your behalf prior to accepting requests from the agent.

Opt-out preference signals, global privacy controls (“GPCs”), or universal opt-out mechanisms (“UOOMs”): Certain mechanisms or technologies may be used to indicate your opt-out preferences to entities that process personal information. To the extent that we are able to recognize these signals and are legally required to honor them, we will treat these signals as requests to opt out of processing or sharing for the purposes of targeted advertising or the sale of personal information. Depending on the signal you select, the opt-out may apply only to certain interactions, such as a specific browser or device.

Kids Privacy Assured by PRIVO: COPPA Safe Harbour Certification & GDPRkids™

Moose is a member of the PRIVO Kids Privacy Assured Program (“the Program”) for COPPA Safe Harbor Certification and GDPRkids™. PRIVO is an independent, third-party organization committed to supporting online services to safeguard children’s personal information collected online.

COPPA Safe Harbor Certification

The Program certification applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO COPPA certification Seal. The certification Seal posted on this page indicates Moose Toys has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at +613 95797377 or [email protected]. If you have further concerns after you have contacted us, you can contact PRIVO directly at [email protected].

GDPRkids™ Privacy Assured

The Program applies to the digital properties listed on the validation page that is viewable by clicking on the PRIVO GDPRkids™ Verified Shield. The PRIVO GDPRkids™ Privacy Assured Program supports child directed services known as Information Society Services under the General Data Protection Regulation (GDPR), to comply with the requirements of this legislation. It impacts any child directed service in an EU Member State and any service globally that collects and or processes the personal data of children and minors. There is no safe harbor for the GDPR to date, but to ensure this company’s services meet the program requirements, we conduct regular monitoring and consulting.

Third-Party Links and Tools

The Website may provide links to third-party websites or apps. We do not control the privacy practices of those websites or apps, and they are not covered by this Privacy Policy. You should review the privacy policies of other websites or apps that you use to learn about their data practices.

The Website also includes integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on the Website, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.

Your interactions with third-party companies and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to carefully read the privacy policies of any accounts you create and use.

Security

Moose is committed to keeping your trust by protecting and securing your personal information. We have in place reasonable commercial standards of technology and operational security designed to protect all personal information provided to us from misuse, interference, loss, unauthorised access, modification or disclosure.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long do we keep your personal information

We keep personal information only for as long as it is required for business purposes or by the law. A copy of our data retention policy is available for inspection by contacting us at [email protected].

Updating Your Information

You may review, change, or update your contact information by contacting us as described in the

section of this Privacy Policy.

Contact Us

If you have a query or question about this policy, please contact our Data Protection Manager by email at [email protected]. Alternatively, you may contact us by mail at:

Unit 3, Hurling Way, St Columb Major Business Park, Trekenning, St Columb Major, Cornwall, TR9 6SX, United Kingdom or

Data Protection Manager, 29 Grange Road, Cheltenham, Victoria, 3192, Australia.