How do I reset my Cauldron?Read more Read less
First, find the hole in the back of your Mixie and align it with the clip in the centre of the Cauldron (you will need to make sure the Cauldron is flipped the right way).
Next, place your Mixie into the Cauldron horizontally with its head and feet aligning with the handles before rotating clockwise 90 degree’s (it should then be sitting vertically within the Cauldron). You can check that your Mixie is locked into place by lifting your Mixie while it’s in the Cauldron – if it’s been locked in properly, your Cauldron should lift with your Mixie.
Lastly, make sure you tuck the Mixie into the bowl, ensuring it’s ears, tail and legs are tucked in to avoid obstruction. Now you can reset the Cauldron by using the reset key – simply insert the key into the side of the Cauldron and rotate forward (towards the gem on the front of the Cauldron) – the bowl should flip so you can no longer see the Mixie.
My Cauldron is leaking!Read more Read less
Adding water to the Cauldron is not triggering the bubbling sounds - why not?Read more Read less
Check that the switch on your Cauldron is in CREATE or SPELL mode and not in the ‘OFF’ position.
If you have used your Cauldron before, make sure the Inner Bowl surface is properly wiped clean of any previous spell ingredients, particularly the Water Sensors.
Check that the water is being poured into the correct side of the Inner Bowl. (You can refer to the ‘Resetting your Cauldron’ page of the manual to make sure. )
Why is my Cauldron not progressing to the next step of the spell?Read more Read less
Cauldron is progressing to the next stage of the spell before I tap the wand on the cauldron - why?Read more Read less
Try to follow the Magic Instructions.. Avoid stirring after the ‘tap, tap, tap’ prompt – the Cauldron may register your stirring as tapping the wand to progress. Try to only stir your ingredients when bubbling and boiling sounds are playing.
It can also help if you minimize surrounding noise as much as possible.
Also, try to avoid bumping or moving the Cauldron as this may accidentally be read as a Wand tap – which will make Cauldron progress to the next stage.
I have turned my Cauldron to ‘CREATE MODE’ or ‘SPELL MODE’ but nothing is happening - why not?Read more Read less
Have you started your Magic Spell yet?
Try Step 1 first (adding water to your Cauldron)
The Cauldron will not do anything or make any noises until water is poured into the top of the Cauldron. Once water is added, you will hear bubble and boil sound effects and you can continue with your Magic Spell!
I have used all my ingredients in ‘CREATE MODE' and it's not misting!Read more Read less
The instructions and Spell Book is there to guide you through each step, with 1 ingredient at a time.
Don’t worry though, you can still complete the reveal process if you have used all your ingredients at once!
Just tap your Cauldron at the prompted times and ensure the main switch on the Cauldron has been placed in ‘Create Mode’
My Cauldron no longer produces mist - why not?Read more Read less
Your Cauldron could be out of mist! You can create more mist by refilling the Cauldron with the Refill Vial.
Next, ensure the Play Mode Switch is in ‘Create Mode’. If the switch is in the ‘OFF’ or ‘Spell Mode’ position, then mist will not be created.
If these two things are not the answer, the Battery may be low on the Cauldron. Low battery may not allow full function of the Magic Cauldron. You can charge the battery using the provided USB Charging Cable.
My Mixie is not responding to the wand tapping it's Gem - why not?Read more Read less
Ensure the switch on your Mixie has been pushed to the ‘ON’ position.
You Mixie will cast spells with you when the tip of the wand is in direct contact with the top of Gem, on a perpendicular angle.
Magic Mixie's functions do not match instructions - why not?Read more Read less
Firstly, ensure the switch is in the ‘ON’ position.
Your Magic Mixie could also be taking a nap… If your Mixie is in ‘sleep’ mode, you can move the switch from ‘OFF’ to ‘ON’ to reset your Mixie’s power levels.
The batteries could also be running low on their magic. Low batteries may not allow for full function of the Mixie. Replace all 3 batteries as described in the ‘Batteries’ page of the instruction manual, ensuring they are placed in the correct polarity.
My Mixie isn't making sounds when I pet it.Read more Read less
How do I use my Cauldron?Read more Read less
Find out how to use the Magic Mixies Magic Cauldron and your Mixie by watching the video below:
Where can I buy a Magic Mixie Magic Cauldron?Read more Read less
Magic Mixies is available at all leading retailers. If you would like to know specific stockists in your country, please contact our customer service team at firstname.lastname@example.org
How many different types of Cauldrons are there?Read more Read less
There are 2 different coloured cauldrons – 1x Pink Cauldron, 1x Blue Cauldron.
Does the colour of the Mixie I get match the Cauldron colour?Read more Read less
Yes, if you purchase the pink cauldron, you will get a pink Mixie. If you purchase the blue cauldron, you will get a blue Mixie. The species may vary. There are 4 different creatures to discover (2 Pink Mixies and 2 Blue Mixies)
Is the mist safe for my child?Read more Read less
Yes. When the mist is released to reveal the Magic Mixie Plush, It will have a significant fog-like effect and may have a mild odor. Please be assured it has been extensively tested and has been assessed by multiple independent, certified child-safety specialists ensuring there are no potential health and safety risks.
To generate the mist effect we have used Vegetable Glycerin which is safe for human consumption. It does not contain any animal by-products.
If you have concerns regarding this feature, please contact our customer service team at email@example.com
Can the Cauldron be used again?Read more Read less
Yes, the Magic Mixies Magic Cauldron can be reloaded and used to reveal your Magic Mixie again and again (or you can use the included Gem case to reveal other items). You can also purchase a refill pack if you would like new spell ingredients or more misting liquid once you have used it all.
How do I refill the mist in my Cauldron?Read more Read less
The below image instructs you on how to refill the mist in your Cauldron.
You can also download the image here: https://www.moosetoys.com/magic-mixies/mist-refill/
How do I remove my Mixie from the Cauldron?Read more Read less
To remove your Mixie from the Cauldron, make sure you remove the clear band from the Mixie’s chest and then release it by turning (quarter turn) in the direction of the artwork on the Mixie’s stomach
How do I charge the Cauldron?Read more Read less
Your Cauldron comes with a USB cable to recharge your Cauldron battery – make sure you only use the supplied cable to charge your Cauldron. It can be used with all standard USB charging adaptors (not included in the pack). When the battery is low, the red light next to the charging port will flash and a ‘low battery’ sound will play – all play functions will be disabled until the battery is charged. Open the side cover on the Cauldron and plug the Micro-USB end into the charger port and plug the USB-A end into a USB2.0 compatible port. The red light next to the charger port will stay on until the battery is fully charged (charge time is approximately 60 – 90 minutes). When the light turns off, take the charger out, close the side cover and continue playing with your Cauldron.
Why does my Mixie not respond when I touch the wand to it's Gem?Read more Read less
Ensure the switch on your Mixie has been pushed to the ‘ON’ position.
Your Mixie will work it’s magic best when the tip of the Wand directly touches the top of the Gem, perpendicular to the Mixie.
How do I replace my Mixie's batteries?Read more Read less
How do I clean my Mixie?Read more Read less
If your Magic Mixie gets dirty, you can gently clean it with a clean, damp cloth
How do I turn off the misting functionality?Read more Read less
To use your Cauldron without the misting functionality, firstly unscrew the base of the cauldron to manually retrieve your Mixie. Then, reattach the base.
Switch your cauldron into ‘SPELL’ mode for play.
I am having trouble turning my reset key to reset my CauldronRead more Read less
I have lost my reset key - how can I reset my Cauldron?Read more Read less
1. Start your potion
Start your potion by adding water into your Cauldron
2. Give your Mixie its voice
Give your Mixie it’s voice by pouring in the sound dust
3. Add sparkle to your Mixie’s eyes
Now it’s time to add sparkle to your Mixie’s eyes but adding in the Glimmer Star
4. Grant your Mixie its wings
Next, grant your Mixie it’s wings by adding in the Magic Feather
5. Colour your Mixie
Now it’s time to colour your Mixie with the Fizz Flower
6. Add the Creation Crystal
Next up, you’ll need to add the Creation Crystal. The potion is nearly finished!
7. Name your Mixie
If you haven’t already, it’s time to name your Mixie. Write your Mixie’s name on the scroll and drop it in
8. Say 'MAGIC MIXUS!'
Remove your wand from the Cauldron and say the Magic words “Magicus Mixus!”
Which Pink Mixie will you magically create?
Which Blue Mixie will you magically create?
It’s time for Magic! One quick tap and your Mixie is in Spell Mode! Cast spells again and again – the more spells you cast, the more your spells increase and the gem will strobe!
Wishes really do come true! Your Magic Mixie can grant wishes – all you need to do is tap it’s Gem twice and make a wish…your Mixie’s gem will light up green if your wish is granted!
What will you wish for?
Your Mixie will sit up on the Cauldron and help you make potions! Hold the wand to it’s gem and watch it strobe rainbow!
Please note: Only buy Magic Mixies from local reputable retailers.